Analysis of factors influencing the mobile technology acceptance for library information services: Conceptual model

Abstract

Increasing powerful mobile technology, for example tablet devices, empower learners to seek information not only at home but also in mobile learning scenarios, virtually anywhere and anytime. However, the variety of library material types such as e-books, e-journals, images, audio and movies, require different levels of human- computer interaction. Moreover, the different library material types may be subject to different usability constraints. Thus, it is important for the academic library to look at how student use their mobile technology for library information services. This paper aims to propose a theoretical model for academic institutes and telecommunication service providers by addressing the following question: What are the key determinant factors for the mobile technology acceptance in using library information services? How the patron' s perspective and technical perspective are integrated in the process of mobile technology acceptance for library information services? We extend the extending Unified Theory of Acceptance and Use of Technology model (UTAUT2) to the context of library information services by examining the moderating role of library material type. Adapting the UTAUT2 model requires respecification to suit a specific information system as well as including integration variables namely technology characteristics, task characteristics and attitude. The contribution of the model is a design guideline for the mobile technology function that is consistent with the library information services. Especially, for more better service management and delivery.